Terms of Sales
General conditions of sale and use of services
Updates on 12/01/2021
1. APPLICATION OF THE GENERAL CONDITIONS OF SALE AND USE OF SERVICES
1.1. DESCRIPTION OF SERVICES AND PRIOR INFORMATION
Karine, editor of the site www.lavoyancechezvous.com offers several remote services for connecting clients and herself through immediate (chat) or deferred e-mail consultations, private telephone consultations. The Internet user connecting to the site must be a natural person over the age of 18 and will be referred to hereafter as “Customer”. The Customer declares to have read these General Conditions of Use of the Services hereinafter referred to as the "T & Cs" before registering on the site. Special conditions may supplement these conditions, set out on the site. The Customer will thus be informed via the site before any transaction. By ordering a consultation, the Customer expressly and irrevocably accepts the terms as set out below. The mere fact of entering the site constitutes acceptance by the user of all the T & Cs. Access to the services is reserved for registered Customers and is made by prior payment of the private connection service with Karine via our secure payment partners.
1.2. ACCEPTANCE
By accessing this site, any visitor is subject to these T & Cs. By contracting according to the methods of concluding the contract presented on the site and the formula chosen, the visitor becomes a customer of the site, for the duration of the contracted service and is subject to these T & Cs. The customer acknowledges having consulted the legal information on the site during his visit.
1.3. EVOLUTIONS
Karine reserves the right to modify the T & Cs, and as necessary, according to the technical evolution of the site, the marketing models put in place and the evolution of legislation, at her sole discretion. Use of the site and the services offered is always subject to the most recent version of the T & Cs posted on the site and accessible to the public at the time of such use. It is up to visitors and customers to consult the T & Cs accessible on the site as often as necessary.
When using the services offered on this site, customers may be subject to any directives or rules posted on the site and applicable to the services offered there, which may contain terms and conditions in addition to these T & Cs. All these directives or rules are deemed to be included by reference in the General Conditions of Use of the Service.
1.4. VIOLATION
Failure to comply with one or other of the provisions of these T & Cs automatically terminates the authorization to use this site and the services offered there. Any violation of these T & Cs authorizes Karine to refuse for the future to provide any services to the author of the violation in question, without imputing her responsibility.
1.5. WAIVER OF THE WITHDRAWAL PERIOD OF ARTICLE L121-20 OF THE CONSUMER CODE
In accordance with Article L121-20-2 of the Consumer Code, the Customer expressly waives the right of withdrawal provided for in Article L.121-20 of the same code insofar as the execution of the provision of the services delivered on the site begins as soon as the Customer registers on the said site, and this necessarily before the end of the withdrawal period of the current article of the Consumer Code.
2. SUBSCRIPTION TO THE SERVICE (S)
2.1. REGISTRATION / REGISTRATION
Subscription to any consultation service is carried out online on the site. The Customer has the possibility of registering for free.
The Customer can modify and / or close his account at any time.
Only registered Customers are authorized to subscribe to all the services offered on the site, by paying for the services according to the payment methods indicated.
The Customer undertakes to complete in good faith all the input fields appearing in the registration and service order forms.
Karine reserves the right not to register a registration request from a natural or legal person who does not agree to comply with the CGUV or does not complete the said forms or in good faith.
On the occasion of any registration and ordering of Services, the Customer certifies that he is: Adult not subject to a measure of protection of adults (guardianship, guardianship or legal protection). Not to be in a recognized state of weakness or psychological fragility. Have good judgment and free consent.
2.2. PRICES
The prices of the services are those which are displayed online on the site. They are identical for all Customers who have contracted identical services at the same time.
Depending on the services chosen by the customer, the latter may benefit from discounts or occasional promotions such as may be offered online in the registration form at the time of his request to register for the service and for the duration indicated.
The rates for private telephone consultations and e-mail consultations:
The prices are those which are displayed on the site at the time of the request for private contact with an Advisor by the client.
The customer declares to systematically consult the prices displayed before each connection request and that his request for connection constitutes consent to the prices applied.
2.3. BILLING
Under Article L441-3 of the Commercial Code, an invoice can be sent electronically on request. Sending the invoice is free.
2.4. REFUNDS
All purchases of services on the site are neither refundable, nor convertible into another value, nor exchangeable, nor dividable.
2.6. PAYMENT TERMS
All sums due must be paid on the due date, namely when ordering the connection services. The customer can pay the sums due by credit card via a secure paypal system.
Karine does not grant any credit. Payment is made according to the payment method selected in the order form by the customer.
In the event of insufficient credit in the customer's means of payment or refusal of the bank card by our payment security partner, the requested service cannot be satisfied.
The termination of the registration for the services by the closing of the personal space by the customer or by Karine for a legitimate reason, does not open any right to any refund of the balance of the services purchased but not yet consumed, nor any compensation of any kind. whatever (list in 3.3).
2.8. USE OF SERVICES
When using their space and during telephone or e-mail consultations, the customer undertakes to behave courteously, respectful of others and of applicable laws.
As such, he undertakes in particular not to disseminate any message or any information whatever its form or nature:
contrary to public order and good morals, of an abusive, defamatory, racist, xenophobic, revisionist nature or damaging to the honor or reputation of others, inciting discrimination, hatred of a person or of a group of people because of their origin or their belonging or not belonging to a specific ethnicity, nation, race or religion, threatening a person or a group of people, of a pedophile nature, inciting to commit an offense, a crime or an act of terrorism or which justifies war crimes or crimes against humanity, inciting suicide, allowing third parties to directly or indirectly obtain pirated software, serial numbers of software, software allowing acts of hacking and intrusion into computer and telecommunications systems, viruses and other logic bombs and in general any software or other tool making it possible to reach nte to the rights of others and to the security of persons and property.
The customer is informed that the exchanges by e-mail are likely to be verified - in the event of dispute or complaint - by the webmaster of the site who can send him a warning, exclude him temporarily or definitively from the site in the event of no -respect of the principles set out above. Exclusion from the site does not give rise to any refund, exchange or voucher and can not be a cause of compensation for the excluded Customer.
PERSONAL SPACE AND ACCESS TO SERVICES
3.1. PROVISION
Customers can access their personal space by activating the connection parameters (username and password), which are given to them as of their registration on the site.
It is up to them to check the validity of the e-mail address provided in the registration form insofar as this e-mail is an element of identification of the customer account. In the event of an incorrect e-mail address, the customer may not be able to access their account without Karine's responsibility.
3.2. RESPONSIBILITY FOR CONNECTION PARAMETERS
Each customer has the obligation to maintain the confidentiality of the connection parameters (username and password), which he himself has chosen in the registration form. He is responsible for all their uses, whether or not he has actually or expressly authorized them. The customer is prohibited from assigning or transferring his connection parameters to any third party.
If the customer has forgotten his connection parameters, a return procedure is made available to him by means of his identification by the online process.
3.3. RESPONSIBILITY AND COURTESY
Each client agrees to: make normal and moderate use of the consultation spaces to which he can access. Show courtesy in the exchanges that he can maintain. Do not ask advisers for services that are contrary to these T & Cs, public order or good morals.
Do not ask to confirm or make plausible information that he knows is clearly wrong. Maintain discretion and confidentiality on the information provided to it as it is required in any relationship that may be established between two people exchanging confidences. not to spread false news, unnecessarily alarmist information or rumors, whatever their degree of truth, which could cause damage to others by suggesting or affirming that they were delivered to him by Karine or by the site .
Do not solicit, to obtain direct personal contact details or any means whatsoever to have contact outside the site.
3.4. PRECAUTIONS TO BE TAKEN BY THE CUSTOMER IN THE CONTEXT OF PRIVATE CONSULTATIONS
In order to respect the confidentiality of exchanges within the framework of private consultations, it is the customer's responsibility to verify that the e-mail address he mentions in the registration form is his personal address and that no one else cannot access it. In the event of a conflict with a third party, the customer is advised not to use the address made available to them by this third party to communicate via the site.
It is up to the customer to verify that this e-mail address is valid and that it does not contain an error likely to see the message escape its original destination and end up in the hands of a third party.
It is up to the customer to verify that his mailbox has the capacity to receive the response. In the absence of these checks and a regular emptying of the inbox, the consultation could never reach him without it being possible for Karine to carry out any intervention.
It is up to each customer to memorize his password without writing it down on paper or in an electronic file and to deactivate the password recording functions of his Internet browser and his operating system so that no user occasional user of his computer cannot inadvertently, maliciously or curiously access his customer account and his personal space.
4. CONSULTING SERVICES DELIVERED ON THE SITE
> 4.1. CONSULTING SERVICES
B. Commitments to consultations
Karine refrains from guaranteeing a result or the accuracy of her answers, interpretations or predictions.
Karine refrains from judging clients and does not select from among them.
The customer is entitled to interrupt the consultation at any time, if he does not recognize himself at all in the words.
Karine refrains from abusing a client's trust and / or weakness, especially in a situation of moral distress.
Karine refrains from offering any practice of magic, witchcraft, bewitchment, disenchantment, exorcism and / or any so-called "occult" work.
Karine undertakes to respect professional secrecy and the rules of confidentiality applicable to persons likely to receive a confidentiality. Except in cases where he is required to do so by law, he may under no circumstances reveal, report or disclose comments made during a consultation without preserving the client's anonymity.
C. Informed client consent
The client declares to be fully aware that: To obtain relevant answers to his questions, he must express them in the simplest, clearest and most concise way possible:
in the mother tongue of the counselor interviewed.
with correct grammatical and syntactic expression.
with a precise spelling without the use of slang, colloquial or regional interpretation words or containing an ambiguity.
with the correct punctuation.
without the use of cabalistic signs or combinations of punctuation marks (or the like) supposed to represent, in particular, an idea, a mood, an approval or a disapproval.
indicating real information such as first names and dates of birth.
Karine's answers obtained via the site should not, on their own, be the basis for the client for any personal or professional decision-making.
The way of expressing a question can be a source of error or of approximation in the answers.
Karine is only bound by an obligation of means and can in no way guarantee a result for the future or undertake to restore a past situation.
Karine can make mistakes or show approximations.
Karine's answers and interpretations must not influence the client's morale or psychological health.
Clairvoyance is a simple enlightenment; the customer always remains master of his destiny. In any case clairvoyance can not replace the free will of the client.
Depending on his choices, decisions, actions, inactions, etc., the client can influence the course of events in his life; the same goes for any third party related to it.
The client is aware of the potential risks associated with too frequent use of clairvoyance (addiction).
D. Client's ability to contract
The client declares: To be of age not subject to a measure of protection of adults.
Not to be in a state of weakness or recognized psychological fragility.
E. Understanding clairvoyance services
The client declares:
Do not expect from any consultation that Karine will solve her personal or professional problems, nor give her a particular result.
Do not ask Karine for services outside of her competence or contrary to the adviser's commitments stated above.
F. Advisor conscience clause
Karine, as soon as she perceives that the client is not behaving courteously and respectfully, can put an end to the consultation. As soon as the client asks her to perform acts that seem illegal, contrary to public order or good morals, Karine must put an end to the consultation.
As soon as she perceives that the client is not in a normal state of discernment, seems weakened, depressed, suicidal or in moral danger, Karine can refuse to provide the client with answers that could worsen his condition and invite the client to make contact with a loved one, a social or medical institution as well as to shorten the consultation. The application of the conscience clause by the advisor can not be a reason for a claim on the part of the client with regard to Karine, nor a cause of compensation for any material, physical or moral damage by Karine.
> 5. USE OF INFORMATION FROM THE CONSULTATION
The customer is authorized to keep a record of the consultations carried out (e-mail, notes taken during the consultation, recording of a consultation) if he wishes.
The client undertakes to make moderate use of any information resulting from the consultation which remains of a private and confidential nature.
LVCV collects personal data when registering the customer.
Karine undertakes not to communicate the personal data of her customers to a third party. The customer is the only one to access his information (email, personal information, keywords or any other data belonging to him). The latter's data is exclusively reserved for its use, within the framework of the use of the Service.
In accordance with the Data Protection Act of January 6, 1978, the customer has the right to access, modify or delete data concerning him. To exercise this right, the customer can contact Karine by email at lavoyancechezvous@gmail.com.
After closing the customer's account, the data is permanently deleted except for those that may allow Karine to justify the execution of its legal or contractual obligations. The data thus stored are kept for a limited period, in accordance with legal obligations and are not used during this period.
Protection of personal data
The General Data Protection Regulation (GDPR) comes into force on May 25, 2018. It defines the principles to be observed when collecting, processing and storing personal data. It also guarantees the rights for the data subjects.
The site www.lavoyancechezvous.com offers several forms to collect visitor data.
The purpose of data collection is to constitute a management file for prospects and customers. Our file is used and optimized for statistical purposes, to contact and offer our content to people who want it.
I - INFORMATION WE COLLECT
1 - Information you provide to us to use our service
We ask for and collect the following personal information about you when you want to use our services.
Information collected during the creation of an account: When you register to create a user account (on the internet or by phone), we need certain personal information such as your first name, last name, phone number, email address , Date of Birth.
2 - Information collected automatically from the use of our service via form
When you use a form, we automatically collect information about the services you use and how you use them.
Information Collected: We collect information about your computer that you use to access our services. This device information includes the connection type and settings when you use our services.
We also collect information through your device about your operating system, browser type, IP address, referring / exit page URLs, as well as your geographic location.
II - HOW WE USE THE INFORMATION WE COLLECT?
1 - To provide, improve and develop our services
Allow you to access and use our services.
Operate, protect, improve and optimize our services.
Provide support to customers: to resolve technical problems you encounter, to respond to your requests for assistance, to improve services.
You send updates messages, security alerts, and account notifications.
2 - To create and maintain a reliable and secure environment.
Detect and prevent fraud, spam, abuse and other harmful activities.
Verify or authenticate the information or identifications you have provided.
Comply with our legal obligations.
Apply our terms and conditions and other policies.
3 - To provide, personalize and improve our marketing advertising
You send promotional newsletters, advertising and other information that may be of interest to you, and advertising on social media through platforms (such as Facebook or Instagram). By email and SMS.
In order to personalize, measure and improve our advertising.
You may choose not to receive marketing communications from us by following the unsubscribe instructions included in our marketing communications or by sending an email to lavoyancechezvous@gmail.com
Your personal data is not transmitted or disclosed to other third party services.
III - OTHER INFORMATION
Google Analytics and Google Adwords
Some of our tools use Google Analytics and Google Adwords. The use of Google Analytics and Google Adwords is subject to the Google privacy policies, the AdWords terms and conditions and the Google Analytics terms and conditions.
Facebook Inc
We use the tools made available by the company Facebook Inc. The use of Facebook Add Manager is subject to the conditions of Facebook and the general conditions of Facebook.
IV - RIGHTS
Managing your information
You can access and update some of your information through your account settings or by sending a request to lavoyancechezvous@gmail.com
Correction of inaccurate or incomplete information.
You have the right to ask us to correct inaccurate or incomplete personal information about you.
Data retention
After closing the customer's account, the data is permanently deleted except for those that may allow Karine to justify the execution of its legal or contractual obligations. The data thus stored are kept for a limited period and are not used during this period.
Objection and deletion of data
When your personal information is processed for direct marketing purposes, you can, at any time, ask us to stop processing your data by sending an email to voyancechezvous@gmail.com
7. ATTRIBUTION OF JURISDICTION
The General Conditions are subject to French law. Subject to applicable regulations, any dispute that may arise in connection with the interpretation or execution of the General Conditions will be subject to the exclusive jurisdiction of the courts of Hérault.